Social Care Assessment for Child With Disabilities

Social Care Assessment for Child With Disabilities Social Work with Children and families Response to a letter from the GP of Amita Kaur, the mother of Gurnam. As a student social worker in a local authority Children with Disability team you will undertake an assessment in relation to Gurnam and his family. This report lays out the proposed method of assessment for Amita Kaur (DOB: 2.3.75) and her family of three children. The approach taken towards the assessment of Gurnam and his family draws from contemporary publications of professionals working in the fields of mental health, learning disabilities, education, and social service provision. The initial assessment of Ms Kaur’s health already made by her G.P stated that Ms Kaur has been ‘in a state of some considerable distress’ and that it was the opinion of her G.P that ‘she is quite worn out as a result of having to cope with substantial family responsibilities and pressures for a long period of time.’ As Ms Kaur is showing symptoms of depression, coupled with her own expression of concern that she was unable to maintain an adequate level of support for her children I propose that some form of social support is offered to help the family for the foreseeable future. I suggest that in order to ascertain the extent of Ms Kaur’s difficulties, and before I suggest any means of intervention, I would like to hear Ms Kaur’s opinion of her and her family’s situation. As highlighted by Gallimore et al (1999, p. 56) it is necessary for social services professionals â€Å"†¦ to regard families as partners to be empowered as active co-decision-makers rather than as cases to be managed†. The impact of parental mental-health problems on their children has already been well-established by research (Rutter Quinton 1984; Beardslee et al. 1998; Stallard et al. 2004. In Slack and Webber (2007). That Ms Kaur is experiencing feelings of vulnerability and concern for her children is an important consideration when considering the type of service to be offered. It is important that the family recognise that social services are here to offer support based upon informed cooperative decisions made between ourselves and themselves, and that we are here to constructively assess them. In our assessment it is important to consider the family as a whole; a working dynamic that has, up until now, been successful. As research suggests, family-centred services for young children with disabilities have promoted a ‘strength-based approach in promoting positive family functioning (Dunst, Trivette, Deal, 1988, 1 994; Powell, Batsche, Ferro, Fox, Dunlap, 1997; Weissbourd Kagan, 1989. In Lesar, (1998), p.263). This approach highlights the strengths in families that they can build on and that ‘the familys strengths, including the social networks and informal supports already available to and within the family, should be the foundation upon which new supports are designed or provided’ (Dunst et al., 1994. In Lesar, 1998, p.263). Through using family strengths as ‘building blocks and tools, the family becomes even stronger and more capable of supporting the well-being of individual family members and the family unit (Trivette, Dunst, Deal, Hamby, Sexton, 1994. Ibid). It is thus the aim of this assessment to work towards providing a program of support that can help to re-establish this working equilibrium between the family members, within the varying contexts of their home, working, and education environments. The extent of provision for the children’s disabilities while they are at home needs to be looked into, and the fact that the children are having negative experiences at school is something that also needs to be investigated further. These experiences could be related to independent stressors such as emotional changes in the individual children, or a change in their school environment and/or they could be directly associated to the stress being felt by Ms Kaur in their domestic environment. As suggested by Glidden, (1993, p.482), â€Å"†¦a family with a child who has a disability is a family with a disability. Glidden adds that in assessing the problems faced by such families, it is important to understand and distinguish between demands and stress exacerbating and causing situations (Glidden, 1993). The situation faced by Amita and her family entails a situation that has been building slowly, but steadily, over a period of time, and now represents a point that is beyo nd her control in terms of mental, financial, and time control. The long-term stress and demands of her situation, along with increased personal care have prompted the situation whereby her doctor has intervened with the Children’s Directorate Children with Disability Team. Gallimore et al (1999, p. 57) refer to this sort of situation as arising from â€Å"†¦the emotional costs of daily demands and strains†, and that the need for a sustainable daily routine that has manageable long term solutions for helping to reduce the sources of the problems is a paramount objective to the intervention of social services (Hansen, 1993). Throughout the assessment process we will do everything within our capabilities to reassure Ms Kaur that any intervention will be minimal and will aim to cause as little disruption to the family dynamic as possible. As research has suggested the influence of social support on families of children with disabilities is closely associated with: Better, more cohesive family adaptation (Bristol, 1983) A decrease in the number of out-of-home placements (Cole Meyer, 1989; Ger- man Maisto, 1982) greater maternal life satisfaction (Crnic, Greenberg, Ragozin, Robinson, Basham, 1983) Lowering of maternal stress levels (Kazak Mar- vin, 1984) Better parent-child interaction (Dunst, Trivette, Cross, 1986). (In Marcenko and Meyers (1991), p.186). It is thus our aim to offer a service of provision that will improve the family’s quality of life through measures which are constructive, supportive, and reliable. An efficient and prompt assessment process is essential as early intervention, can, in some cases, be crucial in avoiding the onset of more serious problems, which negatively affect parenting capacity and cause family life to ‘escalate into crisis or abuse.’ (D.O.H, 2000: p.xi). The government document â€Å"Framework for the Assessment of Children in Need and their Families† (Department of Health, 2000) has put forth a systematic guidance for the assessment of needs through analysis and recording of what has been and is happening in the household, as well as to the children. This document is written in close association with â€Å"The Children Act 1989†. The latter document states that: A child shall be taken to be in need if – a. he is unlikely to achieve or maintain or to have the opportunity of achieving or  maintaining, a reasonable standard of health or development without the  provision for him of services by a local authority †¦ b. his health or development is likely to be significantly impaired, or further  impaired, without the provision for him of such services; or c. he is disabled (Children Act 1989 s17(10). In DoH, 2000: 6) Considering that the family’s GP has already expressed concern about the children’s performance at school it is clear that the children’s needs meet the criteria as outlined in parts a-c of the Children’s Act 1989. Under that Act, the welfare of children is set forth under a series of requirements, regulations, and laws. Under Part V Protection of Children – practice guidance suggests that child assessment orders should allow for differing techniques to be employed to see to the needs of children based upon application by their family, the child, and or agencies. As Ms Kaur’s GP has expressed concerns for the children’s performance at school I think it appropriate that a joint assessment be undertaken by a staff member of the school and by a child support worker who together can make an informed and unbiased assessment of the children’s behaviour and performance at school. As highlighted by the DoH (2000:p.6) professionals from different agencies, especially from health and education, are ‘a key source of referral to social services departments of children who are, or may be, in need [..] they will be key in assisting social services departments to carry out their assessment functions under the Children Act 1989.’ Information from the school could be very helpful in the overall assessment and plan for service provision. I would also recommend that a leading professional who works full time with disabled children be called in to undertake an informal assessment of Gurnam. These reports should then be submitte d to the head of our department where they will be jointly discussed and used to inform our agency’s plan for services. Ms Gaur’s son Manjit, has been described by the family’s GP as ‘a cause for concern.’ The situation is described as follows: ‘He has a heart condition which has been successfully treated with surgery but which needs to be monitored on an out-patient basis. He has also been assessed as having some learning disabilities. While Amita is very satisfied with the educational programme that the school has been put in place for him, she is concerned that he has been bullied by other children for some considerable time. This has resulted in him being distressed and reluctant to go to school recently.’ The Special Education Needs and Disability Act (2001) suggests that it is the responsibility of the governing education institutional to make sure that the child is not placed at a disadvantage within the schooling system (Part 2). As Ms Akur is satisfied with the actual programme in place for Manjit there is no immediate cause for concern that he is experiencing discrimination. However, from the information given it appears that the physical problems which Manjit is experiencing is causing additional stress possibly arising from the negative attitudes of his peers towards him. Ms Kaur should be advised to approach the school about this problem, with an accompanying letter from her GP if necessary. As suggested by Sally Beveridge in her discussion concerning schools and special education needs, there will arise certain cases where a pupil will not be able to fully participate due to their having a restrictive impairment, and it is necessary that teachers know as much about children with SEN as possible before teaching them (Beveridge: 1999, 39). Therefore we would advise that the school make individual assessments of Manjit and of Gurnam possibly discussing the outcomes and proposals for action with us. The assessment plan will be agreed between all children and their mother. For the planning of children’s services it is necessary to recognise how problems can be interlinked, and that ‘everyone benefits if services are properly co-ordinated and integrated.’ (DoH, 2000:1). It is also the aim of Children’s Services Planning (Department of Health and Department for Education and Employment,1996. In DoH 2000: 1) to ‘identify the broad range and level of need in an area and to develop corporate, inter-agency, community based plans of action to provide the most effective network of services within the resources available.’ (Ibid). When assessing Ms Kaur and her family we must therefore consider the nature and availability of resources in their local area and how they can be best matched with the needs of the family. As outlined by the Doh (2000) service users sometimes report that they find assessment procedures to be ‘repetitive and uninformed by previous work.’ (p.7). However, having outlined a clear and co hesive framework for this assessment I am confident that Ms Kaur and her family will receive an efficient and constructive assessment by our team; one that will provide a fully comprehensive proposal for service provision that will suit their individual needs and their needs as a family. Bibliography Beveridge, S., 1999, Special Educational Needs in Schools. London: Routledge Department for Children, Schools and Families (2008) Common Assessment Framework. Retrieved on 11 February 2008 from http://www.everychildmatters.gov.uk/deliveringservices/caf/ Department of Health (2000) Framework for the Assessment of Children in Need and their Families. Stationary Office, Department of Health, London, United Kingdom [online]. Available from:  http://www.doh.gov.uk/quality.htm  [Accessed 17/07/08] Gallimore, R., Bernheimer, L., MacMilan, D., Speece, D., Vaughn, S. (1999) Developmental Perspectives on Children with High-Incidence Disabilities. Lawrence Erlbaum Associates. Mahwah, N.J., United States Glidden, L. (1993) what we do not know about families with children who have developmental disabilities: Questionnaire on resources and stress as a case study. Vol. 97. American Journal on Mental Retardation Hansen, D. (1993) The child in family and school: Agency and the workings of time. In Cowan, P., Field, D., Hansen, D., Skolnick, A., Swanson, G. Family, self, and society: Toward a new agenda for family research. Lawrence Erlbaum Associates, Hillsdale, N.J., United States Hardcastle, D.A; Powers, P.R; and Wenocur, S, (2004). Community Practice: Theories and Skills for Social Workers. Oxford: Oxford University Press Lesar, S., ‘Parental Coping Strategies and Strengths in Families of Young Children with Disabilities.’ Family Relations, Vol. 47, No. 3, (Jul., 1998), pp. 263-268 National Council on Family Relations Office of Public Sector Information (2008) Children Act 1989. Retrieved on 11 February 2008  from http://www.opsi.gov.uk/acts/acts1989/Ukpga_19890041_en_1.htm Marcenko, M.O, and Meyers, J.C, (1991), ‘Mothers of Children with Developmental Disabilities: Who Shares the Burden?’ Family Relations, Vol. 40, No. 2, (Apr., 1991), pp. 186-190. National Council on Family Relations Pardeck, J.T, (1999), Family Health: A Holistic Approach to Social Work Practice. Westport, CT: Auburn House Sheppard, M., (1991), Mental Health Work in the Community: Theory and Practice in Social Work and Community Psychiatric Nursing. London: Falmer Press Slack, K, and Webber, M, ‘Do we care? Adult mental health professionals’ attitudes towards supporting service users’ children.’ Child and Family Social Work . London: Blackwells (2007) 13, pp 72–79 Starfield B. Primary care: balancing health needs, services and technology. New  York: Oxford University Press; 1998. Special Education Needs and Disability Act (2001). Available from:  http://www.opsi.gov.uk/Acts/acts2001/ukpga_20010010_en_3  [Accessed 16/07/08] Umbarger, G., Stowe, M., Turnbull III, H. (2005) The Core Concepts of Health Policy Affecting Families Who Have Children with Disabilities. Vol. 15. Journal of Disability Studies

Literary devices used in “A Portrait of the Artist as a Young Man” Essay

Joyce has used the name Daedalus as a literary vehicle to give the reader a sense of deeper understanding about Stephen as a character in â€Å"A Portrait of the Artist as a Young Man â€Å". There is a link between Stephen Dedalus and the Greek mythological figure Daedalus and this becomes apparent to Stephen when he hears his friends say his name in Greek. When Stephen compares himself to the â€Å"fabulous artificer† their similar plight reveals itself. The correlation between Stephen’s need to escape Ireland to write, parallels Daedalus’s escape through flight from Crete. Through the correlation between Stephen and Icarus, Joyce was referencing the overconfidence and pride that both Stephen and Icarus had. It is apparent that Stephen is proud yet pretentious especially when conversing with his friends who he feels he has outgrown mentally. Icarus fell to his death because of his overconfidence and pride. This demonstrates Stephen’s willingness to take risks to realize his destiny even if it includes failures. Stephen compares himself to Lucifer in chapter four saying, â€Å"The snares of the world were its ways of sin. He would fall. He had not fallen yet but he would fall silently and in an instant.† Lucifer fell from heaven because of his pride saying, â€Å"I will not serve†. Stephen also full of pride in himself refuses to honor or serve his family, church and his country. This defiance in Stephen demonstrates his strong will to do what he wants with his life. Joyce has used birds as a literary device in â€Å"A Portrait of the Artist as a Young Man† to develop themes and evoke a visual image for the reader. Birds are usually associated with freedom and flight, yet the earliest mention of birds is related to punishment. Dante’s threat that eagles would pick out his eyes essentially comes true in a symbolic sense. Stephen becomes blinded by mortal sin with prostitutes and was then blinded by a life of total devotion to religion. Heron, Stephens boyhood adversary has bird-like features and a birds name, literally picks on Stephen for standing up for his beliefs. Stephen repressed his emotions when confronted with Heron’s attacks. Later when  questioned about his beliefs and ideology by Cranly (meaning crane-like), Stephen expresses his emotions by asserting his strength and independence. Stephen’s epiphany takes place when he walks along the beach and sees the young girl wading in the water. This conjures up the image of a wading bird and it reawakens Stephen’s belief in beauty. Stephen also examines the similarities between Dedalus and himself. The thought of Dedalus flying away to escape his imprisonment reinforces Stephen’s destiny to leave Ireland and pursue a new life of freedom. Joyce may have used the term bat-like to describe the Irish as being blind to the â€Å"nets† of Ireland that repeatedly hold them back and deny them their freedom. Stephen’s reference to the â€Å"bat-like soul† may allude to his dark and secretive desires for women and the mystery that surrounds them. Stephen’s greatest epiphany occurs when he is awaiting news of his acceptance to the University. Joyce has taken two major events in Stephen’s life to transform the character into the emerging artist. Stephen’s decision to deny the life of priesthood and pursue a career as an artist proves the importance of his individuality. Joyce has transformed Stephen’s walk on the beach into a metamorphosis for Stephen. I equate his transformation into an artist to that of a butterfly emerging from its chrysalis. Each stage of Stephen’s life helps to morph him into the artist that he will inevitably become. Stephen discovers that he will leave behind the cocoon of family, church, and country to symbolically fly to his destiny. Stephen’s encounter with the boys that call him by his Greek name triggers his imagination about Dedalus. As Stephen meditates on the mythical figure Dedalus he discovers that it must be his fate to pursue art. He realizes that it is his destiny to create art and sore to greatness. The image of the â€Å"hawk like man flying sunward above the sea† supports Stephen’s â€Å"prophecy of the end he had been born to serve and he had been following through the mists of childhood and boyhood.† Stephen’s journey through life is to be realized through independence and a newly found freedom. His metamorphosis is not yet complete but now within reach. Stephen’s experiences with women in â€Å"A Portrait of the Artist as a Young Man† have always been awkward and laden with moral consequences. His experience with the girl on the tram frustrates him and when he attempts to write a poem about her he is unable to. Stephen’s encounter with prostitutes was morally wrong and he was fraught with guilt. When Stephen decides to confess his sins he devotes his life to religion and praise of the Virgin Mary. He imagines the Holy Virgin joining his hand with Emma’s and attributes saint-like qualities to Emma. Stephen’s concept of women and sexuality had been very misguided to this point. This changes when Stephen sees the girl wading in the water at the beach. Stephen admires her beauty without guilt and experiences a revelation about women and the beauty they posses. The image of the girl delivers inspiration to Stephen the now transformed artist.

Assessment Task-Cypop 14

Assessment task-CYPOP 14 Support children and young people to have possitive relationships. Part 1- The importance of positive relationships. Part2- How to support children and young people when they are in relationship difficulties. 1. identify the different relationships children and young people may have ? Parents, siblings and extended family ? Friends, enemies ? Doctors, dentist ? Social workers ? Teachers/tutors ? Carer’s Explain the importance of positive relationships for development and well-being (Learning outcome 1. 2) ? Children’s welfare can be properly monitored. Children are given consistent care. ? Children’s needs and interests are identified. ? Skills and ideas can be shared. ? Plans for children’s care and education are more effective |A sense of connection and belonging. Good relationships are really important for our wellbeing. Humans have evolved as social animals, so ability to develop good relationships is an extremely important ste p on the path to getting the best out of his or her life. we have a deep, natural need to connect with other people and to belong to a social group.This sense of connection and belonging comes from good relationships with the people around us – in our families, at work or school and with our friends. There is strong evidence that when we feel we belong, we will flourish. This section explains what makes a good relationship. It gives information on how you can build better relationships with children and how you can help children form good relationships with others. A child’s ability to develop good relationships is an extremely important step on the path to getting the best out of his or her life

Essay on Li & Fung and Technology

Essay on Li Fung and Technology Introduction Li Fung Company is an international operation sourcing and supply management company headquartered in Hong Kong, the Peoples Republic of China (Li Fung, 2015). The main products manufactured and merchandised by the company are garments, toys, gifts, fashion accessories, furnishings, sports and travel items. As one of the most successful internationally recognized supply chain manager, Li Fung provides services in product development and design, raw materials shipping, quality assurance services and supply planning and management services. Although the primary market of the company is China, nowadays it is demonstrating active expansion to the Western and American markets (Packowski, 2014). The purpose of this report is to speculate about the use of technology in the company business cycles. In particular, this report seeks to analyze the current state of technology use and compare it with the best practice evidence. Secondly, the paper examines the main technological oversights of the company and offers possible improvements in this area, with a focus made on the customer relationship systems and management styles. Li Fung operations and technology In order to understand whether the company is considered as technologically advanced, several important sections of the company performance should be examined. First and foremost, a close look at the customers care practices should be made (Larson Haldorsson, 2004). Secondly, it is important to analyze whether the company allocates its resources properly and whether this resource allocation is done manually are computationally (ibid.). Thirdly, the markets of the company are another important highlight because the presence of contemporary methods of advertising and shipments make virtually all markets accessible to a supply chain manager (DeGregor, 2010). Finally, in order to conclude on effective or non-effective use of technology staffing processes should be examined (Khurana, 2007), i.e. it is important to understand how the company recruits the best talents and what methods to retain them are applied. In the present case, Li Fung is demonstrating relatively skillful use of the contemporarily available technologies. Firstly, customers care practices are systematically and diligently updated (Packowski, 2014). This process involves installation of the brand-new, visually appealing software, creating and maintaining different call centers and help desks, hiring multilingual staff to serve the needs of international customers and other popular practices (Haag, Cumings McCubbrey, 2004). The company is known for its use of versatile transportation methods, arranging the deliveries in a way which is the most convenient for the company customers. The company also manifests that it guarantees the fastest methods of transportation, hereby ensuring timely and quality delivery for its customers (Li Fung, 2015). Furthermore, identifying and correcting the gaps in the existing supply chains is the task of prioritized performance for the company. In particular, nowadays the information is auto matically collected, then the program generates the reports and they are submitted to the consideration of the company managers, in the company consumers experience any difficulties with the stock provided by the firm or with its services. These findings indicate that contemporary business practices of the company are fully consistent with the existing management theoretical framework. To be more specific, contemporary approaches to management identify three major elements of effective business performance. Firstly, the product must be of high quality to ensure that the expectation of the consumers is properly addressed. In the present scenario, it is clear, that the products manufactured by the company, or ordered from other suppliers suit the expectations of the customers because there is practically no unsold supplies. Secondly, the most updated and advanced advertising technologies should be applied in order to gain and retain competitive advantage (Khurana, 2007). In particular, the company is proactive in terms of using advanced social media advertising, Google AdWords targeted advertising and regularly hire the most popular bloggers to post reviews depicting the products of the company in a favorable way. Another important theoretical postulate is that advertising should be balanced in its nature and scope. To be more specific, advertising should not be bothering, tiresome or excessive. To illustrate, emerging pop-ups malevolently integrated into the web applications during different open source software installation is nowadays recognized as one of the worst methods of advertising, which usually exercises the very opposite effect, then it was expected. In this regard, the advertising of Li Fung is consistent with all existing standards of excellence. It is unpretentious, but at the same time visually appealing and attractive. Furthermore, technology is of immense practical significance for the needs of internal communication and data sharing between the different managerial departments of the company. The development of means of instant communication, including corporate web messengers, corporate clouds, and an Ethernet connection are of fundamental importance for business thriving nowadays (Packowski, 2014), primarily because effective communication and data protection are recognized as the main ingredients of a company commercial success. Li Fung integrated the most accomplished technological advancements to ensure that the interchange of information between the employees of the company is swift and incessant (Li Fung, 2015). Special corporate network has been ordered for these needs. At the same time, the company recognizes the growing importance of security issues of the classified corporate data. In order to address these needs properly, the company uses one of the most successful solutions Symant ec Endpoint Protection, which helps to protect the internal confidential data of the company from any types of malevolent interception attempts. This solution prevents all types of DoS text, files scripting, the password authentication hack and unlawful encroachments upon the company technological security (Li Fung, 2015). Problems of Li Fung At the same time, the company falls behind its competitors in terms of Customers Relationship Management system (also known as CRM). This system tracks the customers, represent them in a hierarchical or alphabetical order, and provides other types of all relevant information (DeGregor, 2010). Nowadays, the company utilizes a relatively outdated approach to customers relationship. To be more specific, a profile for each customer is stored separately while in accordance with the best practices of the industry they should be integrated into a single, unified system (DeGregor, 2010). Nowadays, most popular and technologically advanced system of customers’ relationship management is salesforce.com. This solution provides the following options for the operator. Firstly, it provides an interface for case and task management while the system is capable of routing and highlighting the most important events. Secondly, the customers receive an opportunity to log in into the system, track their particular issue and seek assistance from the company representatives. An option is allowing signing via the social networks became available in 2012. The fact that Li Fung failed to integrate this option as its primary CRM system huge strategic failure and an egregious deviation from the best practices standards. Secondly, another fundamental best practice standard is a shift from vertical management practices to the horizontal ones, supported by democratic management approach in contrast to the authoritative one (Khurana, 2007). Nowadays, the most internationally acknowledged supply-chain tycoons including Walmart, Tesco and other giants of the market follows these approaches (Packowski, 2014). As a result, their sales and ROI are reported to be significantly increased. Democratic corporate governance and horizontal structure are effective in terms of employee motivation, corporate loyalty and professional growth. This opinion is supported by the reputable business scholars, as well as by the number of empirical investigations. In contrast to this approach, Li Fung is a typical Chinese company, where strong hierarchy, complex reporting system and authoritative (sometimes described as draconian) start of corporate governance are the main components. The managers of the company justified this approach by the traditional Asian model of corporate culture, where the mindsets and the behavioral patterns of the employees are adapted to this specific style (Packowski, 2014). However, management approaches are very dynamic nowadays, changing the most conservative business societies. The most illustrative example in this regard is Alibaba.com, one of the most powerful online merchandiser, which successfully adapted Western management practices for its corporate needs. Therefore, this type of best practice managerial style should be indispensably applied by the board of directors of Li Fung in order to retain its competitive advantage, and possibly, to gain more market dominance. Conclusion This analysis demonstrated that Li Fung comprehends the importance of technology integration into the business cycles. This company made substantial updates in its internal communication practices, filesharing and data protection techniques. However, the situation is far from business excellence perfection. In particular, further improvements are necessary for the field of customer relationships management. The company needs to focus on salesforce.com or similar software produced by Oracle. Nowadays, these platforms are the most effective in terms of controlling and monitoring operations with the customers. Besides, radical changes in the managerial practices are required to make the most flexible and consistent with the democratization trends in the global corporate culture. Bibliography DeGregor D, 2010, The Customer-Transparent Enterprise. Cork: Publish on Demand Global LLC. Haag, S., Cummings, M. McCubbrey, D, 2004, Management information systems for the information age. Boston: McGraw-Hill. Khurana R, 2007, From higher aims to hired hands the social transformation of American business schools and the unfulfilled promise of management as a profession. Princeton: Princeton University Press. Larson PD, Halldorsson A, 2004, Logistics versus supply chain management: an international survey. International Journal of Logistics: Research Application, Vol. 7, Issue 1, 17-31 Li Fung, 2015, 2014 Interim Report, Retrieved from http://www.lifung.com/investors/ Packowski J, 2014, LEAN supply chain planning : the new supply chain management paradigm for process industries to master todays vuca world. Boca Raton: CRC Press.